I just finished reading “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh, who is the CEO of Zappos.com. Although Tony did write this book, there are a lot personal excerpts from others who have worked for Zappos over the years. To be honest, I wasn’t expecting a lot from this book, but I was very interested in seeing what made Amazon acquire Zappos for in an all-stock deal worth $1.2 billion in 2009.
One of the first things you’ll notice about the book is that its a very easy read. Tony breaks down most of the vocabulary down to layman’s terms and since most of the book involves personal stories and experiences, there aren’t a lot of technical verbiage anyway to confuse users. As he mentions in the book, this book was designed to be read by fellow Zappos employees, vendors and customers.
The title of the book is very apt for this book, as it deals a lot with what Tony and his team have done to achieve true happiness in the workplace. He not only focused on how to achieve happiness with his employees in the company and also their vendors, but also with their customers by focusing a large part of their company strategy on customer support. If you’re someone looking for ideas to achieve true happiness and bliss, I strongly recommend you pick this book.